About this course:
Distance selling is based on the new way of providing goods and services/digital content where there is no face-to-face contact with the consumers. For example, online, mail order or by telephone.
This course will assist in the efficient management of selling at a distance, mainly over the phone.
Learning Outcomes:
- Will have the ability to be effective at prospecting over the phone.
- The ability to know when to capitalize on crucial opportunities when it comes to cold calling.
- Ability to get positive results from a cold call.
- Ability to close a sale successfully.
- Able to reach multiple customers for sales purposes.
Pass Requirement;
View 100% of module content
Course Duration:
2 Days
Access Duration:
2 Weeks
About this course:
Digital branding is how you design and build your brand online through websites, apps, social media, video and more. It consists of a combination of digital marketing and internet branding to develop a brand online and increase reach to existing and/or potential customers.
This course will cover all aspects of building, maintaining, and improving a digital brand.
Learning Outcomes:
- Will be able to effectively improve presence of an individual or business on social platforms.
- Ability to navigate the use of different social digital platforms.
- Will have a better grasp on digital marketing as a legitimate marketing strategy.
- Will become familiar with social media jargon and know how to leverage social networks to boost your personal/business brand.
- Will be able to identify best practices to help promote your cybersecurity as you navigate networking online.
Pass Requirement;
View 100% of module content
Course Duration:
2 Days
Access Duration:
2 Weeks
About this course:
Marketing management is what informs a firm’s marketing plan through the utilization of accurate market knowledge, which is obtained by means of research and surveys. It is a function that makes and develops an organization's marketing strategy.
This course will help you gain an insight into the importance of the marketing function in an organization, the different methods that can be used, and all the ways one can avoid making mistakes when it comes to the management of their marketing function.
Learning Outcomes:
- Will have a clear understanding of the basic principles of marketing.
- Will be able to identify the different marketing environments.
- Will have a better understanding of the organization’s adherence to ethical marketing and how to personally market more ethically.
- Will have a clear understanding of the importance of different aspects of marketing.
Pass Requirement;
View 100% of module content
Course Duration:
5 Days
Access Duration:
1 Month
About this course:
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
This course will cover the fundamentals of customer service, the basics of CS, customer types, and the necessary tools to help anyone achieve excellence in customer service.
Learning Outcomes:
- Will be able to identify the different types of customers and how they can be approached.
- Will have the ability to deliver excellent customer service.
- Will be equipped to communicate effectively with customers.
- Will understand the values of the customers.
Pass Requirement;
View 100% of module content
Course Duration:
4 Days
Access Duration:
3 Weeks
About this course:
Customer Service Management is every measure a company takes to keep its customer satisfied and loyal to its brand. It refers to various strategies and techniques used by organizations to maintain a healthy relationship with its existing as well as potential customers. It includes learning ways to manage the happiness of the customers by giving them what they want and adapting the products and services to increase effectiveness and profitability.
This course will help you effectively ensure that your customers are supported and served to the standard set by your company/brand.
Learning Outcomes:
- To be able to handle negative and positive feedback from customers.
- To be able to provide customers will the best service.
- To have the ability to provide first class customer support.
- To be able to effectively communicate with all types of customers, whether f2f or over the phone.
Pass Requirement;
View 100% of module content
Course Duration:
5 Days
Access Duration:
1 Month
About this course:
Sales is a term used to describe the activities that lead to the selling of goods or services.
It is a transaction between two or more parties in which the buyer receives tangible or intangible goods, services, or assets in exchange for money. In some cases, other assets are paid to a seller. In the financial markets, a sale can also refer to an agreement that a buyer and seller make regarding the price of a security.
In this course you will be learn about all the important concepts in sales.
Learning Outcomes:
- Will be able to make appointments with clients/customers.
- To be able to effectively close any sale.
- To have the ability to speak to customers when trying to make a sale.
- Will have the ability to make sales presentations.
Pass Requirement;
View 100% of module content
Course Duration:
4 Days
Access Duration:
3 Weeks
About this course:
Sales management can be seen as a segment of the organization’s marketing mix. It deals with the formation of sales strategies; product merchandising and pricing; sales promotion activities; distribution function; and planning, staffing, supervising, motivating and controlling of sales personnel to attain the desired sales objectives.
This course will help you understand the importance of managing sales in an organization.
Learning Outcomes:
- To be able to effectively manage an account assigned.
- Will be able to utilize all information and analytics that can be analyzed for sales purposes.
- Will be able to compete in any selling environment.
Pass Requirement;
View 100% of module content
Course Duration:
4 Days
Access Duration:
4 Weeks
About this course:
Negotiation Skills are required to secure better agreements in our personal and business lives. Negotiating skills include methods of communicating, persuading and influencing, planning, strategizing, and employing tactics, techniques, tools, systems, processes, and teamwork,
This course will help enhance your negotiating skills.
Learning Outcomes:
- To be able to effectively negotiate for any situation.
- Will be able to handle cross-cultural negotiation.
- Will have the ability to solve difficult situations through negotiation.
Pass Requirement;
View 100% of module content
Course Duration:
2 Days
Access Duration:
2 Weeks
