Customer Service Essentials

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. This course will cover the fundamentals of customer service, the basics of CS, customer types, and the necessary tools to help anyone achieve excellence in customer service.

Course Duration :4 days
Access Duration :3 weeks

Customer Service Managemnet

Customer Service Management is every measure a company takes to keep its customer satisfied and loyal to its brand.It includes learning ways to manage the happiness of the customers by giving them what they want and adapting the products and services to increase effectiveness and profitability. This course will help you effectively ensure that your customers are supported and served to the standard set by your company/brand.

Course Duration :5 days
Access Duration :1 month

Distance Selling

Distance selling is based on the new way of providing goods and services/digital content where there is no face-to-face contact with the consumers.This course will assist in the efficient management of selling at a distance, mainly over the phone.

Course Duration :2 days
Access Duration :2 weeks

Marketing Management

Marketing management is what informs a firm’s marketing plan through the utilization of accurate market knowledge, which is obtained by means of research and surveys. This course will help you gain an insight into the importance of the marketing function in an organization, the different methods that can be used, and all the ways one can avoid making mistakes when it comes to the management of their marketing function.

Course Duration :5 days
Access Duration :1 month

Negotiating Skills

Negotiation Skills are required to secure better agreements in our personal and business lives. Negotiating skills include methods of communicating, persuading and influencing, planning, strategizing, and employing tactics, techniques, tools, systems, processes, and teamwork. This course will help enhance your negotiating skills.

Course Duration :2 days
Access Duration :2 weeks

Personal and Business Digital Branding

Digital branding is how you design and build your brand online through websites, apps, social media, video and more. This course will cover all aspects of building, maintaining, and improving a digital brand.

Course Duration :2 days
Access Duration :2 weeks

Sales Essentials

Sales is a term used to describe the activities that lead to the selling of goods or services. In this course you will be learn about all the important concepts in sales.

Course Duration :4 days
Access Duration :3 weeks

Sales Managemnet

Sales management can be seen as a segment of the organization’s marketing mix. It deals with the formation of sales strategies; product merchandising and pricing; sales promotion activities; distribution function; and planning, staffing, supervising, motivating and controlling of sales personnel to attain the desired sales objectives. This course will help you understand the importance of managing sales in an organization.

Course Duration :4 days
Access Duration :3 weeks